Quality | Health

Quality

West Maintenance, through the achievements of its business, is a large, successful and professionally managed group that is a market leader in its field.

The growth and success of West Maintenance is the result of a culture committed to world's best practice and continuous improvement, which ensures that the quality of services and products, and consequently customer satisfaction, consistently meet and exceed the expectations of West Maintenance customers.

West Maintenance policy is to ensure that the products and services of its business conform to the requirements of their relevant Quality Management Systems, their customers' needs and all applicable regulatory requirements.

It is also policy for West Maintenance to ensure that all its personnel are:

• Suitably qualified for the task they perform
• Clearly briefed as to their responsibilities and their freedom to act.
• Provided with adequate resources
• Trained to maintain the specified quality standards

West Maintenance regularly reviews and audits deployment of these Quality Management Systems within its business so as to maintain their integrity and to identify opportunities for improving performance, the quality of products and services, and the effectiveness of each Quality Management System.

Training & Development

Training programs are a positive means of increasing staff morale, confidence and ability to meet the increasing demands of today's workplace. West Maintenance has made a serious commitment to training with a fully staffed, qualified Training Department. Training programs cover customer service, presentation, health and safety, as well as job specific tasks.

Industrial Relations

West Maintenance has excellent relations with the Industry Bodies. We meet regularly to discuss industry trends and ensure industrial harmony.

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Health & Safety

West Maintenance is committed to achieving a high standard of corporate citizenship. To this end we are determined to safeguard our employees, customers, members of the public and our environment against accidental injury or damage.

To do this West Maintenance will:

• Develop and maintain safe systems of work, and a safe working environment.
• Provide information and training at all levels in the organisation to enable all employees to support this policy.
• Require all risks to be assessed prior to engaging in new areas of operation, purchasing new equipment, and implementing new work methods and that these risks continue to be reviewed.
• Consider the long-term implications to health, safety and the environment with respect to the production of goods and materials procured for use by West Maintenance, the use of these goods and materials within our company, and the ultimate disposal of wastes.

All persons who are responsible for the work activities of other employees will be held accountable for:

• Identifying practices and conditions that could injure employees, customers, and members of the public or our environment.
• Implementing steps to control such situations.
• Or, if unable to control such practices and conditions, reporting these to their superiors.
• West Maintenance demands a positive attitude and performance with respect to health, safety and the environment by all employees, irrespective of their position.

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